Effective Date January 09, 2025

1. General Terms

a. Applicability: This Refund Policy applies to all purchases made on CamVision Education’s websites, specifically the purchase of CamVision Education’s online courses.

b. Acceptance: By making a purchase, you agree to the terms set forth in this Refund Policy.

2. Definitions

a. “Cooling-Off Period”: A 14-day period from the date of purchase during which you may cancel your purchase without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

b. “Digital Content”: Online courses provided in digital format, including videos, PDFs, and other downloadable materials made accessible to the student.

3. Refunds

3.1. Your Right to Cancel

a. You have a right to cancel your purchase of an online course within the Cooling-Off Period.

3.2. Exceptions to the Right to Cancel

a. Immediate Access: By accessing, downloading, streaming, or otherwise using any part of the digital content within the Cooling-Off Period, you acknowledge and agree that you lose your right to cancel and may not request a refund from CamVision Education.

b. Acknowledgment: At the time of purchase, you will be asked to confirm your agreement to this term to access the content immediately.

3.3. Accessing Online Content

a. Entitlement: If you are unable to access the digital content on the CamVision Education website, please get in touch with our support team and we will solve the issues.

b. Refunds: If we fail to resolve the issue, or cannot do so in a reasonable time frame, you may request a full refund from CamVision Education.

5. How to Request a Refund

Contact Methods:

By Email: info@camvision.co

Information Required:

a. Your full name.

b. Purchase details (date, product/service purchased).

c. Reason for the refund request.

Timeframe: Refund requests should be made as soon as possible and within the applicable cancellation periods (14 days from the purchase date) outlined above.

6. Processing Refunds

a. Review Period: We aim to review and process all refund requests within 7 days of receipt.

b. Payment Method: Approved refunds will be issued to the payment method used.

c. Third-Party Delays: CamVision Education bares no responsibility for delays caused by third- party payment processors or financial institutions. Please consult with your bank.

7. Disputes and Chargebacks

a. Direct Resolution: If you have a dispute regarding a payment, please contact us directly to resolve the issue promptly.

b. Unauthorised Chargebacks: Initiating a chargeback without first contacting us may result in the suspension or termination of your account.

8. Exceptions

a. Abuse of Policy: We reserve the right to deny a refund request if there is evidence of abuse of our services or violation of our Terms and Conditions.

b. Extenuating Circumstances: In certain cases (e.g., medical emergencies), we may consider exceptions to our refund policy at our discretion.

9. Your Legal Rights

a. Statutory Rights: This Refund Policy does not affect your statutory rights under UK law, including the Consumer Rights Act 2015.

b. Advice: For more information about your rights, please contact your local Citizens Advice Bureau or Trading Standards office.

10. Changes to this Policy

a. Updates: We may update this Refund Policy from time to time to reflect changes in our services or legal obligations.

b. Notification: Any changes will be posted on our website with an updated “Effective Date.”

11. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us:

a. Email: info@camvision.co

b. Phone: +44 1727 884664

c. Address: First Floor, Unit 1, 82 Rivington St, London EC2A 3AZ, United Kingdom